Read it here
And they did it again here
Full proof this method fires stones at boaters boats (and anyone else on the towpath of course)
After the second event I met the contracts manager and despite some suggestions the only way I could guarantee no further damage was to sign a vegetation cutting exemption form or the like. BW paid for the windows but not my time - I was generous in seeing it as a reason to cruise back to Willington to have the windows taken out and driven over the Wesley windows for replacement.
You could not have made it up less than 24 hours after I bring my undamaged newly painted boat back despite a good deal of lack of veg maintenance to the waterways C&RT did this .... click on the images...
I am aware that over time I will add some wear marks to my boat, but it should be safe on a mooring I pay C&RT well over £1500 per year for and I do my own mowing, not strimming. Until they vandalised my boat. The operative would have delighted I am sure in making such a mess of someones pride and joy.
I wrote to Cart and got a reply last Monday from Sandie Dunstan advising she had passed my complaint to the contracts manager....... then nothing, not even a holding email to say he/she was dealing with it. I held back to give C&RT the chance to respond to my claims, but no reply over a week is not good enough - I pay well over £2,300 just to have my boat bobbing against their armco, I mow my grass and have lodged the required form to tell them not to do the work, what else could I do?
I will forward on this blog post to the moorings manager again and also copy in Richard Parry, just in case he feels it is important to show from the top what customer relations looks like to some of his staff.
Watch this space......C&RT have a right to reply and I will gladly publish it here if they wish.
Update... C&RT have been in touch and advised my complaint is now being managed under their procedures. I received another supportive email from the mooring manager Sandie and a more formal email from Daniel Greenhalgh - Operational Contracts Manager. He has stated I should have a response within 15 working days.